Call us on 0431 000 931
For more information about your rights when making a complaint, please see below.
Call Christine on 0431 000 931
Email Christine at debu@outlook.com.au
If you are uncomfortable making a complaint directly to Great Hope Services Pty Ltd, or if you find our response to your complaint inadequate, there are several advocacy organisations which you can contact. These are listed below for your convenience.
ABORIGINAL LEGAL SERVICES NSW / ACT LTD
Phone: (02) 6120 8800 Care and Protection Law Practice: 1800 733 233
Address: Level 3, Colonial Mutual Building, 17-21 University Ave, Canberra ACT 2601
Postal Address: PO Box 434, Canberra ACT 2601
Website: www.alsnswact.org.au
ACT CIVIL AND ADMINISTRATIVE TRIBUNAL (ACAT)
Contact: (02) 6207 1740
Website: www.acat.act.gov.au/
ACT CHILDREN AND YOUNG PEOPLE COMMISSIONER (CYPC)
Phone: (02) 6205 2222
SMS: 0466 169 997
Address: Level 2, 11 Moore Street, Canberra City ACT 2601
Postal Address: ACT Human Rights Commission, GPO Box 158, Canberra ACT 2601
Email: human.rights@act.gov.au or ACTkids@act.gov.au or victimsupport@act.gov.au
Website: www.hrc.act.gov.au
ACT DISABILITY, AGED AND CARER ADVOCACY SERVICE (ADACAS)
Phone: (02) 6242 5060
Address: Unit 14, Weston Community Hub, Cnr Gritten & Hilder Sts, Weston ACT 2611
Postal Address: PO Box 3167 Weston Creek ACT 2611
Email: adacas@adacas.org.au
Website: www.adacas.org.au
ACT LAW SOCIETY – LEGAL ADVICE BUREAU
Phone: (02) 6274 0300
Address: Level 4, 1 Farrell Place, Canberra ACT 2601
Postal Address: GPO Box 1562, Canberra ACT 2601
Email: mail@actlawsociety.asn.au
ACT MENTAL HEALTH CONSUMER NETWORK INC
Phone: 6230 5796
Address: Level 2 Room 11, Griffin Centre, 20 Genge Street, Canberra ACT 2601
Postal Address: PO Box 469, Civic Square ACT 2608
Email: actmhcn@actmhcn.org.au Website: www.actmhcn.org.au
ADEC (ACTION ON DISABILITY WITHIN ETHNIC COMMUNITIES)
ADEC provides advocacy, information, referral, education, training and consultancy.
Website: http://www.adec.org.au/
ADVOCACY FOR INCLUSION
Phone: 6257 4005
Postal Address: Suite 2.02 Griffin Centre, 20 Genge Street, Canberra ACT 2601
Email: info@advocacyforinclusion.org
Website: www.advocacyforinclusion.org
CANBERRA COMMUNITY LAW
Address: Level 1, 21 Barry Drive, Turner ACT 2612
Postal Address: PO Box 337, Civic Square ACT 2608
Email: info@canberracommunitylaw.org.au
Website: www.canberracommunitylaw.org.au
CARERS ACT
Services: 1800 052 222 Head Office: 6296 9900
Address: 2/80 Beaurepaire Crescent, Holt ACT 2615
Email: carers@carersact.org.au
Website: www.carersact.org.au
CHILDREN WITH DISABILITY AUSTRALIA
Website: www.cda.org.au/home
DISABILITY ABUSE AND NEGLECT HOTLINE
An Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government-funded services. Allegations are referred to the appropriate authority for investigation.
Phone: 1800 880 052
Email: hotline@workfocus.com
Website: https://www.jobaccess.gov.au/complaints/hotline
ELDER ABUSE
The Elder Abuse Information and Referral Phone Line provides support, information and referral to services that may assist older people in abusive situations.
Contact: (02) 6205 3535
FAMILY INCLUSION NETWORK (FIN) ACT
FIN ACT Network is a not-for-profit organisation which promotes the needs of parents, children and families involved in the child protection system. FIN ACT does not provide services but can offer you informal advice and/or referral to services which may assist you to understand what is required of you and work towards your goals.
Phone: 0401 762 279
Email: finact@ymail.com
Website: www.finact.weebly.com
HUMAN RIGHTS COMMISSION (ACT)
Phone: 6205 2222
SMS: 0466 169 997
Address: Level 2, 11 Moore Street, Canberra ACT 2601
Postal Address: GPO Box 158, Canberra ACT 2601
Email: human.rights@act.gov.au or ACTkids@act.gov.au or victimsupport@act.gov.au
Website: www.hrc.act.gov.au
HUMAN SERVICES REGISTRAR (UNTIL 1 JULY 2019 ONLY)
The Human Services Registrar Quality, Complaints and Regulation unit accepts complaints regarding disability matters, community care and protection services and the community housing sector.
Phone: 6207 5474
Email: quality@act.gov.au
LEGAL AID ACT
Phone: (02) 6243 3411
Legal Aid ACT Helpline: 1300 654 314
Address: 2 Allsop Street, Canberra City ACT 2601
Postal Address: GPO Box 512, Canberra ACT 2601
Email: legalaid@legalaidact.org.au
Website: www.legalaidact.org.au
NDIS QUALITY AND SAFEGUARDS COMMISSION (AFTER 1 JULY 2019 ONLY)
The NDIS Commission can take complaints about disability services or supports that were not provided in a safe and respectful way, or which were not delivered to an appropriate standard.
Phone: 1800 035 544 (free call from landlines)
Postal address: NDIS Quality and Safeguards Commission, PO Box 210, Penrith NSW 2750
Website: https://www.ndiscommission.gov.au/
PEOPLE WITH DISABILITIES ACT
PWD ACT represents, promotes and supports the collective interests of people with disabilities.
Contact: (02) 6286 4223
PUBLIC ADVOCATE ACT
Promotes and individually represents the rights and interests of people with who are not able to represent or protect themselves including Children and young people, adults with a mental illness or impaired decision making ability who require protection from abuse, exploitation or neglect.
Phone: 6205 2222
SMS: 0466 169 997
Address: Level 2, 11 Moore Street, Canberra City ACT 2601
Postal Address: PO Box 158 Canberra City ACT 2601
Email: pa@act.gov.au
Website: www.publicadvocate.act.gov.au
WOMEN’S LEGAL CENTRE INC
Phone Advice Line: (02) 6257 4499 (Monday to Friday 9.30am – 12pm)
Administration: (02) 6257 4377
Email: admin@womenslegalact.org
Website: www.womenslegalact.org
WOMEN WITH DISABILITIES ACT
Women with Disabilities ACT is a peer support and systemic advocacy group of women with disabilities who live in the ACT and region.
Contact: (02) 6291 6842
Website: www.wwdact09.blogspot.com
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