Call us on 0431 000 931

Great Hope Services

UNDERSTANDING YOUR RIGHTS

For more information about your rights when making a complaint, please see below.

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Call Christine on 0431 000 931 

Email Christine at  debu@outlook.com.au  

UNDERSTANDING YOUR RIGHTS

If you are uncomfortable making a complaint directly to Great Hope Services, or if you find our response to your complaint inadequate, there are several advocacy organisations which you can contact. These are listed below for your convenience.

 

· ABORIGINAL LEGAL SERVICES NSW / ACT LTD 

Phone: (02) 6120 8800 Care and Protection Law Practice: 1800 733 233 

Address: Level 3, Colonial Mutual Building, 17-21 University Ave, Canberra ACT 2601

Postal Address: PO Box 434, Canberra ACT 2601 

Website: www.alsnswact.org.au


· ACT CIVIL AND ADMINISTRATIVE TRIBUNAL (ACAT)

Contact: (02) 6207 1740 

Website: www.acat.act.gov.au/


· ACT CHILDREN AND YOUNG PEOPLE COMMISSIONER (CYPC) 

Phone: (02) 6205 2222

SMS: 0466 169 997 

Address: Level 2, 11 Moore Street, Canberra City ACT 2601

Postal Address: ACT Human Rights Commission, GPO Box 158, Canberra ACT 2601 

Email: human.rights@act.gov.au or ACTkids@act.gov.au or victimsupport@act.gov.au 

Website: www.hrc.act.gov.au


· ACT DISABILITY, AGED AND CARER ADVOCACY SERVICE (ADACAS) 

Phone: (02) 6242 5060 

Address: Unit 14, Weston Community Hub, Cnr Gritten & Hilder Sts, Weston ACT 2611

Postal Address: PO Box 3167 Weston Creek ACT 2611 

Email: adacas@adacas.org.au 

Website: www.adacas.org.au


· ACT LAW SOCIETY – LEGAL ADVICE BUREAU 

Phone: (02) 6274 0300 

Address: Level 4, 1 Farrell Place, Canberra ACT 2601

Postal Address: GPO Box 1562, Canberra ACT 2601 

Email: mail@actlawsociety.asn.au


· ACT MENTAL HEALTH CONSUMER NETWORK INC 

Phone: 6230 5796 

Address: Level 2 Room 11, Griffin Centre, 20 Genge Street, Canberra ACT 2601

Postal Address: PO Box 469, Civic Square ACT 2608 

Email: actmhcn@actmhcn.org.au Website: www.actmhcn.org.au

 

· ADEC (ACTION ON DISABILITY WITHIN ETHNIC COMMUNITIES) 

ADEC provides advocacy, information, referral, education, training and consultancy. 

Website: http://www.adec.org.au/


· ADVOCACY FOR INCLUSION 

Phone: 6257 4005 

Postal Address: Suite 2.02 Griffin Centre, 20 Genge Street, Canberra ACT 2601 

Email: info@advocacyforinclusion.org 

Website: www.advocacyforinclusion.org


· CANBERRA COMMUNITY LAW

Address: Level 1, 21 Barry Drive, Turner ACT 2612

Postal Address: PO Box 337, Civic Square ACT 2608 

Email: info@canberracommunitylaw.org.au

Website: www.canberracommunitylaw.org.au


· CARERS ACT 

Services: 1800 052 222 Head Office: 6296 9900 

Address: 2/80 Beaurepaire Crescent, Holt ACT 2615

Email: carers@carersact.org.au 

Website: www.carersact.org.au


· CHILDREN WITH DISABILITY AUSTRALIA 

Website: www.cda.org.au/home


· DISABILITY ABUSE AND NEGLECT HOTLINE 

An Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government-funded services. Allegations are referred to the appropriate authority for investigation. 

Phone: 1800 880 052

Email: hotline@workfocus.com

Website: https://www.jobaccess.gov.au/complaints/hotline


· ELDER ABUSE 

The Elder Abuse Information and Referral Phone Line provides support, information and referral to services that may assist older people in abusive situations. 

Contact: (02) 6205 3535


· FAMILY INCLUSION NETWORK (FIN) ACT 

FIN ACT Network is a not-for-profit organisation which promotes the needs of parents, children and families involved in the child protection system. FIN ACT does not provide services but can offer you informal advice and/or referral to services which may assist you to understand what is required of you and work towards your goals. 

Phone: 0401 762 279

Email: finact@ymail.com

Website: www.finact.weebly.com


· HUMAN RIGHTS COMMISSION (ACT

Phone: 6205 2222 

SMS: 0466 169 997 

Address: Level 2, 11 Moore Street, Canberra ACT 2601

Postal Address: GPO Box 158, Canberra ACT 2601 

Email: human.rights@act.gov.au or ACTkids@act.gov.au or victimsupport@act.gov.au

Website: www.hrc.act.gov.au


· HUMAN SERVICES REGISTRAR (UNTIL 1 JULY 2019 ONLY)

The Human Services Registrar Quality, Complaints and Regulation unit accepts complaints regarding disability matters, community care and protection services and the community housing sector.

Phone: 6207 5474

Email: quality@act.gov.au


· LEGAL AID ACT 

Phone: (02) 6243 3411

Legal Aid ACT Helpline: 1300 654 314 

Address: 2 Allsop Street, Canberra City ACT 2601

Postal Address: GPO Box 512, Canberra ACT 2601 

Email: legalaid@legalaidact.org.au

Website: www.legalaidact.org.au


· NDIS QUALITY AND SAFEGUARDS COMMISSION (AFTER 1 JULY 2019 ONLY)

The NDIS Commission can take complaints about disability services or supports that were not provided in a safe and respectful way, or which were not delivered to an appropriate standard.

Phone: 1800 035 544 (free call from landlines)
Postal address: NDIS Quality and Safeguards Commission, PO Box 210, Penrith NSW 2750 

Website: https://www.ndiscommission.gov.au/


· PEOPLE WITH DISABILITIES ACT 

PWD ACT represents, promotes and supports the collective interests of people with disabilities. 

Contact: (02) 6286 4223


· PUBLIC ADVOCATE ACT 

Promotes and individually represents the rights and interests of people with who are not able to represent or protect themselves including Children and young people, adults with a mental illness or impaired decision making ability who require protection from abuse, exploitation or neglect. 

Phone: 6205 2222

SMS: 0466 169 997 

Address: Level 2, 11 Moore Street, Canberra City ACT 2601

Postal Address: PO Box 158 Canberra City ACT 2601 

Email: pa@act.gov.au

Website: www.publicadvocate.act.gov.au


· WOMEN’S LEGAL CENTRE INC 

Phone Advice Line: (02) 6257 4499 (Monday to Friday 9.30am – 12pm)

Administration: (02) 6257 4377 

Email: admin@womenslegalact.org

Website: www.womenslegalact.org


· WOMEN WITH DISABILITIES ACT 

Women with Disabilities ACT is a peer support and systemic advocacy group of women with disabilities who live in the ACT and region. 

Contact: (02) 6291 6842 

Website: www.wwdact09.blogspot.com

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